Refund & Exchange Policy

We want you to love your jewellery—but if something’s not quite right, we’re here to help.

We offer a 7-day return window from the day your order arrives. Each return is reviewed individually, with the aim of finding the best solution for you.

How to return:

To be eligible for a return:

  • Your item must be unworn, in its original packaging, and still have all tags attached.

  • You’ll need to provide your order number as proof of purchase.

Simply email us at info@sianjewellery.com with your details, and we’ll guide you through the next steps. Once your return is approved, we’ll arrange a free pickup from the original delivery address (within Dubai). Please note: only one free pick up is included—any extra attempts will be charged at AED 25.

What can’t be returned:

For hygiene reasons and due to our store policy, we’re unable to accept returns or exchanges on:

  • Earrings

  • Sale or promotional items

  • Gift cards

We also can’t accept returns if items are worn, damaged, or if the original packaging is missing.

Received the wrong or a faulty item?

Please check your order as soon as it arrives. If anything is damaged or incorrect, email info@sianjewellery.com within 48 hours of receiving it. Be sure to include your order number and a clear photo of the issue, and we’ll sort it out ASAP.

Faulty items that fall under the non-returnable category may still be eligible for exchange.

A quick note on ring sizing:

We recommend checking our ring size chart before ordering to make sure you get the perfect fit.