Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how returns work.

Changed your mind?
Unworn pieces in their original packaging can be returned within 7 days of delivery. We'll deduct AED 15 from your refund to cover the courier charges. We're a small business, and every return means a collection and a restock.

To start a return, email info@sianjewellery.com with your order number and we'll arrange the next steps. 

Faulty or damaged?
The return is on us. Please check your order when it arrives, and email info@sianjewellery.com within 48 hours of delivery with your order number and a clear photo of the issue. We'll sort it.

Faulty pieces that can't usually be returned (see below) may still be exchanged.

What we can't take back
For hygiene reasons, we can't accept returns or exchanges on earrings. Sale items and gift cards can't be returned either, and neither can pieces that have been worn or come back without their original packaging.

Ring sizing
Check our ring size guide before you order to get the right fit first time.