Refund policy

Returns & refunds

We want you to love your jewellery. If something's not quite right, we're here to help.

You have 7 days from the day your order arrives to request a return. Each return is reviewed individually, and we'll always try to find the best solution for you.

How to return
To be eligible, your piece must be:
- Unworn, in its original packaging, with all tags attached
- Returned with your order number as proof of purchase

Email info@sianjewellery.com with your details and we'll guide you through the next steps. Once your return is approved, we'll arrange a free pickup from your original delivery address within Dubai. One free pickup is included. Any extra pickup attempts are charged at AED 25.

What can't be returned
For hygiene reasons, we can't accept returns or exchanges on:
- Earrings
- Sale or promotional items
- Gift cards

We also can't accept returns on pieces that have been worn or damaged, or that come back without their original packaging.

Wrong or faulty piece?
Please check your order as soon as it arrives. If anything is damaged or incorrect, email info@sianjewellery.com within 48 hours of delivery with your order number and a clear photo, and we'll sort it as quickly as we can. Faulty pieces in the non-returnable categories may still be eligible for an exchange.

Ring sizing
Check our ring size guide before ordering to make sure you get the right fit.